“Nothing in life is more important than the ability to communicate effectively.”
Gerald R. Ford, former United States president
Communication is key to any successful business. It allows you to stay connected with your customers, employees, and partners. However, effective communication can be difficult to achieve, especially in a large or distributed organization.
The Salesforce AppExchange offers a wide range of apps that can help you improve your communication. These apps can help you with everything from email and chat to video conferencing and document collaboration.
Gmail and Google Calendar Integration by Ebsta
Gmail and Google Calendar Integration is a powerful email integration app that seamlessly connects your email client with Salesforce. It allows you to sync emails, attachments, and contacts, ensuring that your communication history is centralized and easily accessible.
With Ebsta, you can track email opens, schedule follow-ups, and automate email logging, enabling you to stay organized and efficient in your communication efforts.
- AppExchange Rating: 4.8/5
- Starting at $30 USD/user/month
Cloud Call
Cloud Call is a Salesforce integration that seamlessly brings telephony capabilities into the platform. With Cloud Call, sales teams can make and receive calls directly within Salesforce, eliminating the need to switch between different applications. It allows users to track call activities, log call details, and access relevant customer information, all within the same interface.
By capturing call data and insights, Cloud Call empowers sales teams to personalize their approach, enhance customer relationships, and drive more productive and meaningful sales conversations.
- AppExchange Rating: 4.8/5
- Starting at $25 USD/user/month
Talkdesk
Talkdesk is a cloud-based contact center solution that seamlessly integrates with Salesforce, providing a unified communication platform for customer service teams.
With Talkdesk, you can handle customer interactions across various channels, including phone, email, chat, and social media. It offers features like intelligent call routing, IVR, real-time reporting, and CRM integration, enabling you to deliver exceptional customer experiences and improve agent productivity.
- AppExchange Rating: 4.66/5
- Starting at $10 USD/user/month
SurveyMonkey
SurveyMonkey is a widely recognized survey platform that integrates with Salesforce, allowing businesses to collect valuable customer feedback. With the integration, businesses can create and send surveys directly within Salesforce, making it easy to gather insights and feedback from their target audience.
By leveraging SurveyMonkey’s robust survey features, businesses can design customized surveys, analyze responses, and make data-driven decisions. SurveyMonkey streamlines the feedback collection process, enabling businesses to understand their customers’ needs and preferences, ultimately leading to more informed decision-making and improved customer experiences.
- AppExchange Rating: 4.7/5
- Starting at $1 USD/Survey Response/one-time payment
Geopointe
Geopointe is a Salesforce app that enhances communication and field operations by providing location-based intelligence. It enables businesses to map data, optimize routes, and perform geolocation analysis directly within Salesforce. By visualizing customer data on maps, Geopointe empowers sales and service teams to optimize their activities, improve customer engagement, and drive productivity.
With Geopointe, businesses can gain valuable insights into customer locations, plan efficient field visits, and streamline logistics. This app equips organizations with the tools to leverage location-based data, leading to improved efficiency, better customer interactions, and enhanced overall performance.
- AppExchange Rating: 4.9/5
- Starting at $70 USD/user/month
Jitterbit
Jitterbit is a powerful data integration platform that simplifies the process of connecting Salesforce with external systems. It allows businesses to seamlessly integrate and synchronize data from various sources, enabling a unified view within Salesforce.
With Jitterbit, organizations can automate data integration processes, ensuring data accuracy, efficiency, and consistency across different platforms. By eliminating manual data entry and enabling real-time data updates, Jitterbit streamlines communication and enhances the overall effectiveness of business operations. It enables businesses to harness the power of integrated data, enabling informed decision-making and driving efficiency throughout the organization.
- AppExchange Rating: 4.7/5
- Starting at $1,750 USD/company/month
Five9
Five9 is a cloud-based contact center solution that integrates with Salesforce, enabling efficient customer service and support. It offers features like intelligent call routing, omnichannel communication, workforce optimization, and real-time reporting.
With Five9, you can provide seamless customer experiences, improve agent productivity, and gain insights into customer interactions to drive better business outcomes.
- AppExchange Rating: 4.4/5
- Starting at $15 USD/seat/month
How this will help your business
Here are some additional benefits of using Salesforce AppExchange apps for communication:
- Increased productivity: Apps can help you automate tasks, such as sending emails and scheduling meetings. This can free up your time so you can focus on more important things.
- Improved efficiency: Apps can help you streamline your communication processes. This can help you get things done faster and more easily.
- Better customer service: Apps can help you provide better customer service by making it easier for you to communicate with your customers. This can help you build stronger relationships with your customers and improve customer satisfaction.